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"Amazing things will
happen when you listen
to the customer."
happen when you listen
to the customer."
"Data! Data! Data!
I can't make bricks
without clay"
I can't make bricks
without clay"
"Customer service shouldn’t
just be a department,
it should be the entire
company"
just be a department,
it should be the entire
company"
"What is the only thing
that an online business
should never do?
Failing to keep the
promises."
that an online business
should never do?
Failing to keep the
promises."