Delight your online shopper on every order-delivery

Predict delivery issues, personalize delivery alerts, host branded tracking pages, simplify returns

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  • Reduce up to 85% WISMO calls
  • Increase up to 30% repeat purchases
  • Improve customer delivery satisfaction score
  • Ready integration with your storefront and helpdesk
Delight your online shopper on every order-delivery

Trusted by the worlds leading brands:

Fashion

The Total Package

-Samantha Maunder
VP Customer experience @ popular fashion chain

Beauty

Flawless customer experience

-Julia Svihra
ECommerce Manager @ luxury beauty retail

Electronics

Deeper connect with shoppers

-Kevin Doug
Logistics Manager @ Online electronics supply

Apparels

Easy-peasy returns

-Ganesh Mariappan
Director of operations @ Gift and Apparel retailer

Furniture

Control over order-delivery experience

-Shawn Smith
VP of operations @ leading Canadian furniture retailer

Jewellery

Perfecting the moment of truth

-Maxence Lafflame
Ecommerce Director @ Iconic jewelry brand

Sports

Delighting the global audience

-Steve Toth
Director of operations @ Supplier of sports nutrition

Tools

DIY Customer service

-Isabel Devereux
Financial Controller @ Industrial tool supplier


Intelligent customer experience platform

Boost customer engagement and win life-long loyalty

Offer enterprise-grade order-delivery experience with custom email notifications, branded tracking page, simplify returns and
real-time parcel monitoring.

Automatic estimated delivery date

Set clear delivery expectations

Forecast delivery exceptions such as delays even before they happen to drive down costs and increase customer satisfaction.

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Reduce WISMO tickets

Reduce "Where is my order?" calls

Access real-time order delivery information from within your support portal. Stay proactive in all your delivery communication.

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Branded tracking page

Engage with customers in style

Host a branded tracking page on your website. Enhance brand personalization with custom email notification.

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Single click easy returns

Make returns easy for customers

Facilitate returns for shoppers with a self-serve returns portal. Improve credibility by simplifying the returns process.

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Order delivery feedback

Collect customer feedback & improve

Attain good customer feedback by requesting reviews at the crucial moment of truth. Determine customer loyalty with CSAT scores.

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Order delivery analytics

Make strategic decisions with intuitive analytics

Last-mile delivery decisions are complex and tricky. With contextual data, increase the efficiency of your last-mile operations.

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Connect with your favorite eCom apps

Integrate your favorite tools with ShippingChimp to get all the context in one place

With ShippingChimp you can

95%

Reduce “Where is my order” calls

57%

Increase customer experience

90%

Boost purchase rate

15%

Reduce returns