Enhance the efficiency of the support team

Enhance the efficiency of your support team

Lookup all order-delivery-related information within your Gorgias helpdesk. Improve response speed without losing context. Readily access order data without switching tabs.

Leverage the combined power of automation and prediction

Leverage the combined power of automation and prediction

Predict delivery issues such as orders likely to be delayed or suspected to be lost. As a result, eliminate delivery mishaps. Automate email alerts for any specific delivery exceptions.

Empower support agents to process returns

Empower support agents to process returns

Receive notifications on delivery disputes such as order returns, lost shipments, damaged items on your Gorgias helpdesk. Allow support agents to approve the requests. Ensure a seamless RMA.

Why Your ECommerce Helpdesk Needs Shippingchimp?

Reduce the number of “ Where is my order?” tickets
Delight customers effortlessly by automating redundant responses
Inform customers of delivery issues even before they occur
Improve turn around time on every query
Single-click access to delivery related details
integrate your Shopify store with ShippingChimp