Take Control Of Your Brand's Customer Experience

Automate, integrate, collaborate to supercharge your customer experience

Readily integrates with your favorite eCom apps

What can you do with ShippingChimp

Increase Sales
360-degree shipment visibility

Get real-time insights into every shipment across shipping carriers through various geographies.

Increase CX
Predictive delivery analytics

Forecast delivery exceptions such as delays even before they happen to drive down costs and increase customer satisfaction.

Reduce Returns
Real-time exception handling

Improve customer touchpoints with custom branded order-tracking page and capture valuable customer feedback

Save Time
Seamless RMA process

Facilitate online dispute filing for missing, damaged, or return shipments. Simplify return process to win customer loyalty.

Shippingchimp for Customer-experience

Customize order-delivery alerts

Replace your shipping carrier’s boring messages with tailor-made alerts. Design delivery-notifications that resonate with your unique brand voice.

Host your brand's order tracking page

Own the last-mile delivery experience of your shoppers. Facilitate shoppers to track their order on your portal.

Drive repeat purchases with relevant offers

Display your best selling products on your order tracking page. Make smart product recommendations.

Customize order-delivery alerts

ShippingChimp for Customer Support

Reduce WISMO calls ( where is my order?)

Inform shoppers of delivery exceptions automatically. Create triggers for shipment transit activity such as delays, failed attempted delivery or package awaiting pick up.

Resolve tickets faster

Get real-time delivery details within your helpdesk. Let your agents access contextual order-delivery information without switching tabs.

Enable proactive customer service

Anticipate delivery issues and address them before customer complains. Empower your agents with predictive delivery analytics to WOW customers.

Reduce WISMO calls

Shippingchimp for eCommerce Logistics

Stay on top of crucial metrics

Measure shipping carrier’s on-time delivery rate. Categorise and configure rules to assess your shipping spend. Generate reports on shipping performance operations.

Single source of truth for all shipments

Get a 360-degree visibility into shipments across carriers in all geographies. Share and collaborate on key logistics decisions.

Integrate with API and Webhooks

Tranform ShippingChimp into your extended logistics arm. Integrate with your in-house tools through webhooks and rest APIs.

Stay on top of crucial metrics

With Shippingchimp you can

95%

Reduce “Where is my order” calls

57%

Increase customer experience

90%

Boost purchase rate

15%

Reduce returns

Trusted by thousands of fast-growing eCommerce stores

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