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Focus on building meaningful relationships with shoppers

With ShippingChimp, resolve order-related queries faster from within ZenDesk
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Track shipments without switching tabs

Resolve order-related queries from within ZenDesk. Look up shipment transit history for every order. Empower agents to quickly respond to “Where is my order” tickets.

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Proactively share delivery notifications

Schedule automatic delivery alerts based on shipping events. Inform customers of delivery exceptions such as delays, lost or failed delivery attempt.

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Automate personalisation for every response

Design every response with relevant customer data. Turn support into a revenue channel by including additional touchpoints. Automate redundant responses and focus on real issues.

Why your eCommerce helpdesk needs Shippingchimp?

Build a self-sufficient customer support team
Resolve tickets faster
Access shipment data in real-time
Customize to suit ecommerce needs
Process returns, lost or damages from within your helpdesk
integrate your Shopify store with ShippingChimp