Delivery dispute portal

Take control of order fulfillment and eliminate delivery anxiety among shoppers.
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live track shipments

Lost and damage management

Make delivery exception reporting frictionless

Assist customers who wish to report a subpar delivery experience. Manage loss and damaged item claims with superior efficiency. Handle delivery exceptions without shifting the responsibility to your shipping partner.

Optimize shipping costs

Establish a systematic process to handle lost and damaged shipments

Loss and damaged shipment can cut into your profit margin. Act swiftly to claim refunds for shipments damaged during transit or packages reported as missing.

Post-purchase customer experience

Transform customer’s delivery experience

Don’t let a single poor delivery experience ruin your brand reputation. Deliver an exceptional delivery experience with a self-serve portal for fielding refund requests.

Lost and damage management

Make delivery exception reporting frictionless

Assist customers who wish to report a subpar delivery experience. Manage loss and damaged item claims with superior efficiency. Handle delivery exceptions without shifting the responsibility to your shipping partner.

Optimize shipping costs

Establish a systematic process to process lost and damaged items

Loss and damaged shipment can cut into your profit margin. Act swiftly to claim refunds for shipments damaged during transit or packages reported as missing.

Post-purchase customer experience

Transform customer’s delivery experience

Don’t let a single poor delivery experience ruin your brand reputation. Deliver an exceptional delivery experience with a self-serve portal for fielding refund requests.

With Shippingchimp you can

95%

Reduce “Where is my order” calls

57%

Increase customer experience

90%

Boost purchase rate

15%

Reduce shipping cost

What our users have been saying

"We’ve seen 30% decrease in our monthly shipping costs and support team is very proactive about delivery delays"

Gale Stormdrain

Logistics Manager, Toy Store

"The ability to track end to end delivery on our website creates a better brand experience for our customers"

Joshua Manson

CEO, Apparel Company

"Saved 71 hours per month with automated shipping label generation and notifications to customers."

Yvonne Chen

Director of Logistics, Fashion eCommerce